Refund Policy
Refund Policy for Endpoint Business Consulting
Endpoint Business Consulting offers specialized, customized professional services (consulting, and IT services). Our policy reflects the significant upfront resource commitment required to deliver these high-value, project-based, and ongoing retainer services.
1. Refund Policy for Fixed-Fee Consulting Projects
This policy applies to one-time engagements defined by a Statement of Work (SOW), such as CMMC/NIST Readiness, Cloud Transformation, and initial Business Analytics implementations.
Scenario:
Project Initiation Fee/Deposit
Policy:
Non-Refundable.
Notes:
Upon mutual execution of the SOW, the initial deposit is immediately utilized for resource allocation, initial scoping, security tool licensing, and documentation development.
Scenario:
Client Cancellation (Before Work Begins)
Policy:
Refund of fees paid minus the non-refundable Initiation Fee/Deposit.
Notes:
"Before Work Begins" is defined as prior to the initial formal Kick-off meeting or the first documented milestone deliverable.
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Scenario:
Client Cancellation (After Work Has Begun)
Policy:
No Refund
Notes:
This is contingent upon Endpoint failing to meet mutually agreed-upon milestones and failing to cure the issue within thirty (30) days of formal written notice from the Client.
2. Refund Policy for Retainer and Subscription Services
This policy applies to all recurring services, including Continuous CMMC Compliance Retainers and tiered Business Analytics Subscriptions.
A. Annual Retainers: Annual retainer fees are non-refundable once the service period has commenced. Cancellation requests will result in the service remaining active until the end of the pre-paid annual term, and no refund will be issued for the unused portion of the term.
B. Monthly Subscriptions: Monthly subscription fees are paid in advance for the service period and are non-refundable. If the Client cancels the service, the subscription will remain active until the end of the current paid monthly billing cycle, and no further charges will be incurred.
C. No Refunds for Services Rendered: No refunds will be provided for any fees related to previous months of active service or monitoring. Endpoint’s commitment is to maintain readiness and deliver support for the paid period.
3. Submitting a Refund Request
All refund requests must be submitted in writing and must detail the specific reasons for the request, referencing the relevant SOW or Retainer Agreement.
Email: info@endpointbc.com
Website: https://www.endpointbc.com/
Phone (Billing Inquiries): 757-995-9008
All requests will be reviewed by Endpoint’s finance and management team. Resolution, including any agreed-upon refund amount, will be provided in writing within fifteen (15) business days of receipt of the formal request.